Privacy Policy
Oracle Asset Finance Limited (“Oracle Finance”) takes your privacy very seriously and will only use your personal information in accordance with current data protection legislation and this notice. This notice sets out how any personal data we collect from you, or that you provide to us, will be processed by us. If you do not agree with the use of your personal information as set out below, please refrain from accessing or using our services. By proceeding with our services, you are deemed to have accepted the terms of this policy. This notice has been prepared in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018 (DPA). We reserve the right to amend this policy from time to time by publishing any amendments on our website (www.oraclefinance.co.uk). Please check this page from time to time to take note of any changes we make.
What we do
As a finance broker, we have a responsibility to protect our customers’ privacy while helping to tailor an appropriate finance package to our customers’ individual needs. We collect data about you in number of ways:- via any application you make through our website;
- Via any enquiry you make through our social media channels including LinkedIn, Facebook and Instagram;
- when you contact us via telephone;
- once you are a registered customer, via third party organisations, such as credit reference agencies;
- from any of our Group Companies
- our apps might ask for your location information to help facilitate the application process
- your name;
- date of birth;
- current and previous addresses;
- employment details;
- take home pay;
- banking details; and/or
- details of any financial associates or partners and their personal data if you are making a joint application.
Information we collect from other sources
To make the process of applying for finance as smooth as possible, we may ask a Credit Reference Agency (CRA) to provide information about you. We do this to assess creditworthiness and product suitability, check your identity and prevent criminal activity. Any searches conducted with the CRA will be recorded and visible to other organisations if you apply for credit in the future. These searches may also link together records of you and anyone you have stated is a financial associate. Links between these associates will remain on both your files until you or the financial associate contacts the CRA to remove the link. We currently use Experian Limited as our preferred CRA. If you have questions about the data they hold on you, you can contact them using the following details: Experian Limited PO Box 9000 Nottingham NG80 7WF Telephone: 0344 481 0800 or 0800 013 8888 Email: consumer.helpservice@uk.experian.com Website: https://ins.experian.co.uk/contact Please note: Credit Reference Agencies do not make decisions on finance applications – these decisions are made by Oracle Finance and our lenders, using information provided by you and the CRAs. For general information on the Credit Reference Agency, the type of information they make available, and how they use your data, visit: https://www.experian.co.uk/legal/crain/How we use your information
Your data will be used to help us with your finance application or to protect you from fraud. This includes:- Assessing your current circumstances to determine if the finance is affordable;
- Verifying your identity;
- Detecting and preventing money laundering, fraud, or other crimes;
- Ensuring compliance with legislation and regulation;
- Recovering arrears;
- Resolving queries and complaints; and/or
- Generally managing your account and our relationship with you.
Sharing your information
We will share your data with these organisations:- A Credit Reference Agency (Equifax) before sending your finance application to a potential lender;
- The most appropriate lender depending on your personal circumstances, if we agree to process your finance application;
- A third-party identification and fraud prevention agency, who help us to verify and protect your identity, e.g., CreditSafe, National Hunter, The National Crime Agency; and
- Legal advisors (e.g., Auxillias), tracing or debt collection agents, or any other supplier for the purposes of recovering sums due to us or investigating and/or resolving any claim or dispute.
Storing your information
Your data will be stored in line with GDPR Record Keeping Policies. The length of time we retain your data for will depend on the sort of data you provide and if you decide to proceed with a finance application.At the end of your relationship with us (for example, your facility has been repaid in full) we retain your information for as long as required to meet our statutory legal and regulatory requirements. Where retention is based on other reasons, we will retain it for no more than 7 years, unless we need to keep it for longer in order to adhere to our regulatory requirements.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Any organisation outside the EEA that processes your data on our behalf is expected to adhere to the EU-US Privacy Shield Framework. We conduct checks on any organisation outside the EEA to make sure they adhere to these standards. All information you provide to us is stored on our secure servers. We cannot guarantee the security of your data input on our website and any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorised access.