Journey to £1 Billion
Car News 28 Nov 2019

Oracle Car Finance’s Journey to £1 Billion

This month, we’re celebrating!  We have now funded over £1 billion of cars for our customers.  Although a significant landmark to reach, it’s not all about the money for us. For us, the customer experience always comes first. We receive, on average, five reviews rated 5-star on TrustPilot every single day, which really gives the team tremendous job satisfaction.

To mark the occasion, we’re looking back on thirteen years of Oracle Car Finance with our managing director, Peter Brook.

“When we set off we never thought we’d have a business of this scale.”

What began with two guys meeting each other and combining their skills to find a different way of delivering car finance, became the UK’s number one funder for prestige, sports and classic cars. “Oracle has always had an absolute key focus on customer service from day one. It’s all about longevity, not just trying to get an agreement for today. With that attitude, we still deal with customers from that first year”.  Peter says, as he talks about the importance of the customer, and how they’ve contributed to this momentous milestone.

“£1 billion is just one of the milestones along the way that defines how successful we’ve been, but, more importantly, it represents the significant number of happy customers we have. We now have a loyal client base that wouldn’t even think about getting finance elsewhere. That to me is a much bigger milestone”.

“It’s not only a sign of our success but a sign that we’re delivering the ethos of the business”

It’s hard to imagine this success without the passion and dedication of the Oracle team.  With over 80,000 clients now on our database, we ensure that every customer is treated like a VIP. On average, we fund around three Land Rover/Range Rovers a day, and nine Porsches a week*, as a result of the commitment from the Oracle Finance staff. “The team we have here are very special.  They have a fantastic bond with our customers who have so much trust in them. Customers see our team as their right hand-arm for buying cars, with expertise ensuring we will always have the right answer”.

What does the future hold for us?

The obvious next step for Oracle would be the second billion, which we are well on our way to. But, for Peter, his priority is to ensure that potential customers know we are the best place to go for car finance. “We would like to be known as THE people to talk to when looking to buy a prestige vehicle”.

By getting our name into the marketplace with customer service and referrals we plan to grow our client base. In a recent customer satisfaction survey**, 97% of our customers said they would recommend us to friends and family and we have a world-class Net Promoter Score.  “Reputation is invaluable. If you prioritise your reputation by working with integrity, you’ve got a solid business.”

*Based on data between July 2018 and July 2019
**Survey completed September 2019 / 777 Respondents

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